Use the videos and content your teams already create.
01
Create a recording
Start with a recorded demo, webinar, training, walkthrough, or onboarding video — upload a file or paste a hosted URL.
02
Add approved content
Upload a document (.txt, .docx, or .pdf) or paste text. Reuse the same sources across recordings with your Knowledge library.
03
Publish the experience
Publish the recording and share one public link with your buyer and their team.
04
Review questions and follow-up
See what viewers asked, identify content gaps, and respond to follow-up requests.
Workspace guide
What each tab does
A quick tour of your admin workspace — see Core features below for the deeper how-to on each.
Home
Your workspace dashboard: a live pulse across every demo.
See viewers, questions, follow-ups, and open gaps across all demos
Jump straight to whatever needs your attention next
Open any demo, or create a new one
Demos
Every recording, and where you manage each one. Open a demo to work in its hub.
Setup: add the video, knowledge, transcript, and suggested questions
Share: publish the link and set email or password access
Insights: views, questions, content gaps, and follow-up requests
Preview: admin-test the exact viewer experience before sharing
Knowledge library
Reusable knowledge you can attach to any recording.
Add a document once, use it across recordings
See how many recordings use each source
Attach library sources from a demo’s Setup → Knowledge panel
Playlists
Pro
Group published recordings into one guided, shareable path.
Create a playlist and add videos
Drag to set the viewing order
Publish and share a single link
Branding
How your workspace appears to your viewers.
Set the viewer theme (Light or Dark) and your brand colors
Upload a workspace logo
Rename your workspace
Team
Invite teammates with admin or member roles.
Invite a teammate by email
Set admin vs. member access
Billing
Your plan, live usage, and subscription.
See recordings, viewer-session, and AI-question usage
Upgrade your plan or manage payment
Delete the workspace (danger zone)
Core features
Everything that powers a trusted recording
Each feature is designed to keep answers grounded in the content you approve.
Interactive recording viewer
What it is. A public viewing experience where visitors watch a recording and ask questions alongside the video.
Why it matters. Viewers no longer have to leave the recording or wait for a live presenter to get clarity.
Best practices
Use a clear title and short description
Add suggested questions
Keep the video focused
Give viewers a clear way to request help
AI Q&A
What it is. A chat experience that answers viewer questions based on approved source materials.
Why it matters. It helps viewers get answers while they are engaged with the recording.
Best practices
Upload source material before publishing
Test common questions before sharing
Keep suggested questions short
Review unanswered questions regularly
Approved knowledge sources
What it is. The content that powers answers — a document (.txt, .docx, .pdf) or pasted text. Add a source to one recording, or save it to a reusable workspace library and attach it to any recording.
Why it matters. The quality of the answers depends on the quality of the approved content.
Best practices
Upload clear, current source material
Break large topics into focused documents
Include common questions and answers
Keep outdated content removed or updated
Knowledge library
What it is. A workspace-level library of reusable sources. Add a document once, then attach it to any recording that should answer from it.
Why it matters. Shared material (security, pricing, FAQs) lives in one place instead of being re-uploaded per demo, and an update applies everywhere it is attached.
Best practices
Put shared docs in the library, demo-specific docs on the demo
Attach library sources from a recording’s Knowledge panel
Track how many recordings use each source
Keep library content current — it powers many demos
Suggested questions
What it is. Preloaded questions that help viewers start engaging with the recording.
Why it matters. Suggested questions reduce friction and show viewers what they can ask.
Best practices
Use 3 to 4 questions by default
Keep them short
Make them specific to the recording
Avoid showing too many at once
Follow-up capture
What it is. A simple way for viewers to request help, more information, or next steps.
Why it matters. Not every question should be answered by AI — some viewers need a person to follow up.
Best practices
Keep the form simple
Use generic, helpful language
Ask for only the information needed
Review requests regularly
Recording integrations (Gong and Zoom)
What it is. Connect your own Gong or Zoom account once, then import a call directly: AskReplay pulls the video and the transcript, so the recording plays inside AskReplay with citations viewers can click to jump to the exact moment.
Why it matters. Imported calls stay on your AskReplay page instead of sending buyers to another site to watch, and the transcript powers grounded answers automatically.
Best practices
Gong: sign in as a Technical Administrator, go to Company Settings → Ecosystem → API, select Create, and copy the Access Key and Access Key Secret (the secret is shown once)
Gong permissions: the key needs api:calls:read:basic, api:calls:read:transcript, api:calls:read:extensive, and api:calls:read:media-url. The last one is what returns the recording, so without it an import arrives with no video
Zoom: follow Zoom’s own guide at developers.zoom.us/docs/internal-apps/create — in the Zoom App Marketplace choose Develop → Build App → Server-to-Server OAuth, copy the Account ID, Client ID, and Client Secret, then Activate the app. No Marketplace review is needed
Zoom scopes: add exactly two, cloud_recording:read:list_user_recordings:admin and cloud_recording:read:recording:admin. Skip the :master variants (those are for accounts that manage sub-accounts) and skip the account-wide and webinar-registrant scopes, which we never call
Zoom recordings must be saved to the cloud, and Audio transcript must be turned on in Zoom under Settings → Recording. Local recordings never reach the API, and without the transcript an import falls back to video only and loses click-to-seek citations
Paste the credentials in Team settings — each card has step-by-step help with direct links, and we verify the credentials with the provider before saving them
Then open a demo → Setup → Video → Import from Gong or Zoom, and pick the call to bring in
Recording in another tool? Download the file from there and upload it here
Public links
What it is. A shareable link to an interactive recording.
Why it matters. One link reaches the whole buying group, with no login or install for viewers.
Best practices
Test the link before sharing
Confirm the recording is ready
Use clear titles and descriptions
Review engagement after sharing
Playlists
What it is. A way to group several published recordings into one guided path — a course or series viewers browse in order from a single link.
Why it matters. Viewers get a clear, ordered journey through related content, and each recording keeps its own AI Q&A.
Best practices
Order recordings from intro to next steps
Only published recordings appear to viewers
Share one link; viewers move with Next / Previous
Keep each recording focused on one topic
Demo Insights
What it is. One place per demo to see views, the questions viewers asked, content gaps, follow-up requests, and recent activity — all scoped to the selected recording.
Why it matters. It turns viewing activity into a clear picture of demand and a to-do list of content to add, even when every viewer is anonymous.
Best practices
Pick a demo and review its questions and gaps
Add sources to close the top content gaps
Turn on email capture to attach names to activity
Respond to follow-up requests quickly
Content gaps
What it is. Every viewer question your approved content could not answer, captured automatically the moment AskReplay falls back instead of answering.
Why it matters. It is a direct feedback loop: viewers show you exactly what to add before you share the demo again.
Best practices
Review open gaps after each share
Add a source or FAQ that answers the gap
Mark gaps resolved once covered
Fix the highest-count (repeat) gaps first
Admin preview and testing
What it is. A private admin experience for testing the recording, Q&A, and source content before publishing.
Why it matters. Teams can confirm AskReplay is ready before viewers see it.
Best practices
Ask common viewer questions
Confirm answers are useful
Add missing knowledge before publishing
Re-test after updating source material
Sales tools
Tools for the whole sales engineering workflow
Beyond recordings, AskReplay helps sales and pre-sales teams move deals forward, all grounded in the content you approve.
Accounts and deals: The Technical Sale
What it is. Run each deal stage by stage, with stages derived from real evidence: research, demos, follow-up, POC scorecard, action plan, and handoff. Track the buying group with champion, neutral, or detractor calls, and mark the technical outcome to archive a decided deal.
Why it matters. Keeps every asset, answer, and stakeholder for a deal together, so nothing gets lost between the demo and the technical win.
Best practices
Create a deal as soon as an opportunity is real
Confirm suggested stakeholders and mark dispositions
Define POC success criteria before the eval starts
Mark the technical outcome so decided deals archive
RFP and questionnaire answers
What it is. Draft grounded answers to RFPs and security questionnaires from your approved content, with saved projects and Excel import and export.
Why it matters. Turns a slow, repetitive task into minutes while keeping answers grounded in what you have approved.
Best practices
Import the questionnaire as a spreadsheet
Keep source content current so answers stay accurate
Review drafts before sending
Save reusable projects for recurring formats
Objection library, prebuilt
What it is. One click combs every buyer question across your demos and imported calls, clusters them into objections ranked by frequency, and grounds an answer for each in your approved content. Refreshes weekly.
Why it matters. The team answers the objections buyers actually raise, consistently, instead of improvising under pressure.
Best practices
Build the library once, then let the weekly refresh keep it current
Push approved answers into the knowledge base so live demos handle them too
Treat uncovered objections as your content to-do list
Battlecard library, prebuilt
What it is. A battlecard for every competitor you track, built from your knowledge base, the deals where that competitor actually appears, and current web facts with citations. Ask the compare chat how you stack up; answers come only from the built cards and your approved content.
Why it matters. Gives you a defensible, reviewed answer to why you win, without starting from a blank page.
Best practices
Track competitors in Setup, then build the library
Mark cards Reviewed so the team knows what is approved
Use the From a call tab for deal-specific positioning
Deal rooms
What it is. One branded, read-only link per deal for the whole buying group: the demos, answered questions, an ask-anything box, POC proof with live status, and your shared plan. Access is strictly invite-only: only emails you add can enter, verified by a one-time code.
Why it matters. The evaluation stops living in scattered email threads, and every stakeholder sees the same, current story.
Best practices
Create the room right after the first demo
Write a short welcome note for the buying group
Keep POC criteria current; the room shows proof live
Invite each stakeholder by email; add yourself to preview
Leadership view
What it is. For SE leaders: trend KPIs (technical wins, POC pass rate, cycle time), a ranked needs-you-this-week queue across every deal, per-SE coaching signals, and a one-slide exportable brief.
Why it matters. Run the week from one list, and walk into the QBR with numbers instead of anecdotes.
Best practices
Start Monday from the decision queue
Export the brief before leadership meetings
Watch single-threaded deals; help SEs multi-thread
Import your website
What it is. Point AskReplay at your site and it maps every page (docs and trust subdomains included), sorts out what is worth knowing, and reads what you confirm. The whole site becomes a single knowledge source, not one per page, so there is one thing to approve and one thing to keep current.
Why it matters. Your workspace starts answering from your real product story in minutes, not after a week of uploads, and your sources list stays readable instead of filling with a hundred URLs.
Best practices
Start with your docs and security pages
Skip the blog unless posts are product truth
Use Rescan website on the source when your site changes: it replaces what is stored with what is live, in place, so nothing is duplicated
Answers still cite the individual page they came from, and link to it, even though the site is one source
Discovery research
What it is. Research a company and its people, then turn it into positioning and a point of view for outreach.
Why it matters. Speeds up pre-call prep and helps you lead with relevance.
Best practices
Research the account before the first call
Turn findings into a specific point of view
Save useful research to the deal
Use cases
Built for the videos your teams already use
AskReplay supports the recorded content your teams already create — across sales, marketing, and enablement.
Sales
Sales demos and product walkthroughs
Sales teams can turn recorded demos into interactive experiences that answer buyer questions, capture follow-up requests, and help prospects explore at their own pace.
Upload a product overview, FAQ, pricing notes, and implementation guide
Add suggested questions that match buyer intent
Use follow-up capture for questions that need a human response
Review questions before follow-up calls
Marketing
Webinars, campaigns, and product education
Marketing teams can make recorded webinars and campaign content more useful by letting viewers ask questions and request next steps without leaving the experience.
Key features
Public linksEmbedsAI Q&AFollow-up captureAnalyticsSuggested questions
Common scenarios
Webinar replays
Product launch videos
Campaign landing pages
Thought leadership sessions
Event recordings
Customer education content
Questions viewers might ask
What is this webinar about?
Where can I learn more?
Is there a related guide or resource?
How does this apply to my team?
Can someone send me more information?
Best practices for marketing
Pair each recording with campaign-specific source content
Use suggested questions to guide viewers toward key themes
Embed AskReplay on campaign pages
Review questions to identify content gaps
Use viewer questions to inform future campaigns
Training & Enablement
Training, onboarding, and internal enablement
Training and enablement teams can help learners get answers while they watch recorded content, reducing repeated questions and improving understanding.
Key features
Interactive recording viewerApproved knowledge sourcesSuggested questionsAI Q&APublic or internal linksAnalytics
Common scenarios
Employee onboarding
Product training
Sales enablement
SOP walkthroughs
Internal process training
Customer onboarding
Questions viewers might ask
What should I do first?
Where do I find the related resource?
What does this process mean?
Can you explain that step again?
Who should I contact for help?
Best practices for training & enablement
Upload the training guide, SOP, FAQ, or notes that match the video
Use suggested questions to reinforce learning objectives
Review common questions to improve future training
Keep follow-up language helpful, not sales-focused
Update sources when processes change
Admin & operations
Operate and improve your recordings
AskReplay is not only a publishing tool. It helps teams learn what viewers ask, where they get stuck, and what content should be improved next.
Review viewer questions
Identify unanswered questions
Update knowledge sources
Improve suggested questions
Review follow-up requests
Refresh outdated content
Monitor engagement
Best practices
Get the most out of every recording
01
Start with one focused recording
Don’t try to cover every topic in one video.
02
Upload content that matches the recording
The best answers come from source materials that directly support the video.
03
Test before publishing
Ask the questions your viewers are most likely to ask.
04
Keep suggested questions short
Use prompts that help viewers start quickly.
05
Review questions regularly
Viewer questions show where your content is working and where it needs improvement.
06
Update sources over time
Keep answers useful by maintaining approved content.
Plans & pricing
Start free. Upgrade when you need more.
Two plans — Free and Pro. There's no time-limited trial; the Free plan is how you try AskReplay.
Free
$0/month
Share an interactive demo and see what buyers ask. (free for as long as you want)
3 published demos
Add recordings by link (paste a URL)
Grounded, cited Q&A with no login for buyers
100 AI questions and 500 viewer sessions per month
Demo Insights and content gaps
One deal to try the workspace on
Individual
Most popular
$79/month
One sales engineer, running the whole pre-sales motion. (or $790 a year, two months free)
Everything in Free, plus:
Unlimited demos, deals and viewer volume (fair use)
Full pre-sales toolkit: RFP and security questionnaires, battlecards, objections, discovery
Upload recordings, plus Gong and Zoom import
Deal rooms, deal hub, buyer intent and CRM updates
Playlists, embeds and email capture
Team
$3,600/year
A sales engineering team, on one invoice. (up to 10 sales engineer seats)
Any recorded video — demos, webinars, trainings, walkthroughs, or onboarding content. Upload a file or paste a hosted URL (YouTube, Vimeo, or a direct link).
What source materials can I upload?
Upload a document (.txt, .docx, or .pdf) or paste text — FAQs, product notes, talk tracks, pricing, anything you approve. Those materials become the only source answers can draw from.
Can I reuse the same knowledge across recordings?
Yes. Save a source to your workspace Knowledge library, then attach it to any recording from that recording’s Knowledge panel — no re-uploading. Manage the whole library from the Knowledge library tab.
Can I use AskReplay for internal training?
Yes. Training and enablement teams use it to help learners get answers while they watch, with follow-up language kept helpful rather than sales-focused.
Can I use AskReplay for sales demos?
Yes. Turn recorded demos into interactive experiences that answer buyer questions and capture follow-up requests.
What happens if the answer is not in the approved content?
AskReplay shows a safe fallback and offers a follow-up instead of guessing (answers never come from the open web), and logs the question as a content gap so you can add the missing material.
How do I know what content to add?
Demo Insights shows Content gaps — the exact questions viewers asked that your approved materials could not answer. Add a source or FAQ that covers each one, then mark it resolved.
Do I always know who watched?
Only when you capture an email. Public demos are anonymous by default; turn on “Require an email to view” for a demo (open the demo, then Share → Access) to connect questions and follow-ups to a real address. The dashboard is useful either way.
Can I keep a demo private?
Yes. Require an email to view, protect a recording with a password for prospect-only or NDA demos, and any video you upload is stored privately and served through short-lived signed links (external links like YouTube are used as-is).
Can viewers request follow-up?
Yes. Viewers can share their details to request help, more information, or next steps, and your team receives the request.
Can I update the video or source content after publishing?
Yes. Update the recording or its sources any time — changes apply immediately to the live experience.
How much does AskReplay cost?
Three published plans: Free ($0), Individual ($79 a month or $790 a year for one sales engineer), and Team ($3,600 a year for up to ten sales engineer seats). Enterprise pricing is available for larger teams. Paid plans add fair-use volume, recording uploads, Gong and Zoom import, and the full pre-sales toolkit.
Is there a free trial?
There is no time-limited trial, the Free plan is how you try AskReplay. Start free with no credit card, then upgrade whenever you are ready.
What are playlists?
Playlists group several published recordings into one guided path — a course or series viewers browse in order from a single link, with Next/Previous navigation. Each recording keeps its own AI Q&A. Playlists are included on the paid plans.
Can I match my brand?
Yes — on any plan you can set a Light or Dark theme and your brand colors for the viewer experience (embed, public links, and preview) from Settings → Branding.
How do I upgrade or cancel?
Upgrade from the Billing page in your workspace. To cancel, delete your workspace in Settings, which ends the subscription.
How do I request a feature?
Use the “Request a feature” button in your workspace sidebar — it sends your idea straight to our team.