Documentation

Learn how to build interactive recordings with AskReplay

Explore the features, workflows, and use cases that help teams turn recorded videos into trusted Q&A experiences.

Getting started

From recording to answers in four steps

Use the videos and content your teams already create.

01

Create a recording

Start with a recorded demo, webinar, training, walkthrough, or onboarding video — upload a file or paste a hosted URL.

02

Add approved content

Upload FAQs, documents, talk tracks, notes, or pasted text that AskReplay can use to answer questions.

03

Publish the experience

Share a public link or embed the interactive recording anywhere an iframe is supported.

04

Review questions and follow-up

See what viewers asked, identify content gaps, and respond to follow-up requests.

Workspace guide

What each tab does

A quick tour of your admin workspace — see Core features below for the deeper how-to on each.

Initial Launch

Your home base — setup progress and your recommended next step.

  • See what’s left before publishing
  • Jump to the next best action

Recording Setup

Where you build a recording: video, knowledge, publishing, and embed.

  • Add a video (upload or paste a URL)
  • Add approved knowledge (FAQs, docs, pasted text)
  • Publish and copy the public link or embed code

Preview

See exactly what viewers experience before you publish.

  • Admin-test the Q&A (bypasses publishing)
  • Check the public viewer
  • Grab the iframe embed snippet

Playlists

Pro

Group published recordings into one guided, shareable path.

  • Create a playlist and add videos
  • Drag to set the viewing order
  • Publish and share a single link

Leads

Viewers who requested follow-up, with the questions they asked.

  • Review captured leads
  • See each lead’s questions and session
  • Follow up with them

Analytics

What viewers engage with, and where your content has gaps.

  • Review top and unanswered questions
  • Track sessions and engagement
  • Improve your knowledge sources

Team

Invite teammates with admin or member roles.

  • Invite a teammate by email
  • Set admin vs. member access

Billing

Your plan, live usage, and subscription.

  • See recordings, viewer-session, and AI-question usage
  • Upgrade to Pro or manage payment
  • Contact us about Enterprise
  • Delete the workspace (danger zone)

Branding

How your workspace appears to your viewers.

  • Set the viewer theme (Light or Dark) and your brand colors
  • Upload a workspace logo
  • Rename your workspace
Core features

Everything that powers a trusted recording

Each feature is designed to keep answers grounded in the content you approve.

Interactive recording viewer

What it is. A public viewing experience where visitors watch a recording and ask questions alongside the video.

Why it matters. Viewers no longer have to leave the recording or wait for a live presenter to get clarity.

Best practices

  • Use a clear title and short description
  • Add suggested questions
  • Keep the video focused
  • Give viewers a clear way to request help

AI Q&A

What it is. A chat experience that answers viewer questions based on approved source materials.

Why it matters. It helps viewers get answers while they are engaged with the recording.

Best practices

  • Upload source material before publishing
  • Test common questions before sharing
  • Keep suggested questions short
  • Review unanswered questions regularly

Approved knowledge sources

What it is. The content that powers answers — FAQs, docs, talk tracks, notes, product information, and pasted text.

Why it matters. The quality of the answers depends on the quality of the approved content.

Best practices

  • Upload clear, current source material
  • Break large topics into focused documents
  • Include common questions and answers
  • Keep outdated content removed or updated

Suggested questions

What it is. Preloaded questions that help viewers start engaging with the recording.

Why it matters. Suggested questions reduce friction and show viewers what they can ask.

Best practices

  • Use 3 to 4 questions by default
  • Keep them short
  • Make them specific to the recording
  • Avoid showing too many at once

Follow-up capture

What it is. A simple way for viewers to request help, more information, or next steps.

Why it matters. Not every question should be answered by AI — some viewers need a person to follow up.

Best practices

  • Keep the form simple
  • Use generic, helpful language
  • Ask for only the information needed
  • Review requests regularly

Public links

What it is. A shareable link to an interactive recording.

Why it matters. Teams can share recordings directly with viewers without requiring a full website embed.

Best practices

  • Test the link before sharing
  • Confirm the recording is ready
  • Use clear titles and descriptions
  • Review engagement after sharing

Embeds

What it is. An iframe embed that lets AskReplay appear inside a website, landing page, LMS, help center, or internal portal.

Why it matters. Teams can add interactive Q&A to the places where viewers already consume content.

Best practices

  • Test the embed on desktop and mobile
  • Confirm the container height works well
  • Keep the surrounding page uncluttered
  • Use the embed where the recording has clear context

Playlists

What it is. A way to group several published recordings into one guided path — a course or series viewers browse in order from a single link.

Why it matters. Viewers get a clear, ordered journey through related content, and each recording keeps its own AI Q&A.

Best practices

  • Order recordings from intro to next steps
  • Only published recordings appear to viewers
  • Share one link; viewers move with Next / Previous
  • Keep each recording focused on one topic

Analytics

What it is. A way to review sessions, questions, activity, and follow-up signals.

Why it matters. Analytics help teams understand what viewers care about and where content needs improvement.

Best practices

  • Review top questions weekly
  • Look for repeated unanswered questions
  • Update source content based on common gaps
  • Use engagement data to improve future recordings

Admin preview and testing

What it is. A private admin experience for testing the recording, Q&A, and source content before publishing.

Why it matters. Teams can confirm AskReplay is ready before viewers see it.

Best practices

  • Ask common viewer questions
  • Confirm answers are useful
  • Add missing knowledge before publishing
  • Re-test after updating source material
Use cases

Built for the videos your teams already use

AskReplay supports the recorded content your teams already create — across sales, marketing, and enablement.

Sales

Sales demos and product walkthroughs

Sales teams can turn recorded demos into interactive experiences that answer buyer questions, capture follow-up requests, and help prospects explore at their own pace.

Key features

Interactive recording viewerAI Q&ASuggested questionsFollow-up captureAnalyticsPublic links

Common scenarios

  • Recorded product demos
  • Post-meeting follow-up videos
  • Demo leave-behinds
  • Partner enablement demos
  • Technical walkthroughs
  • Renewal or expansion education

Questions viewers might ask

  • What does this product do?
  • Who is this for?
  • How does implementation work?
  • What are the next steps?
  • Can someone follow up with me?

Best practices for sales

  • Keep the video focused on one product or workflow
  • Upload a product overview, FAQ, pricing notes, and implementation guide
  • Add suggested questions that match buyer intent
  • Use follow-up capture for questions that need a human response
  • Review questions before follow-up calls
Marketing

Webinars, campaigns, and product education

Marketing teams can make recorded webinars and campaign content more useful by letting viewers ask questions and request next steps without leaving the experience.

Key features

Public linksEmbedsAI Q&AFollow-up captureAnalyticsSuggested questions

Common scenarios

  • Webinar replays
  • Product launch videos
  • Campaign landing pages
  • Thought leadership sessions
  • Event recordings
  • Customer education content

Questions viewers might ask

  • What is this webinar about?
  • Where can I learn more?
  • Is there a related guide or resource?
  • How does this apply to my team?
  • Can someone send me more information?

Best practices for marketing

  • Pair each recording with campaign-specific source content
  • Use suggested questions to guide viewers toward key themes
  • Embed AskReplay on campaign pages
  • Review questions to identify content gaps
  • Use viewer questions to inform future campaigns
Training & Enablement

Training, onboarding, and internal enablement

Training and enablement teams can help learners get answers while they watch recorded content, reducing repeated questions and improving understanding.

Key features

Interactive recording viewerApproved knowledge sourcesSuggested questionsAI Q&APublic or internal linksAnalytics

Common scenarios

  • Employee onboarding
  • Product training
  • Sales enablement
  • SOP walkthroughs
  • Internal process training
  • Customer onboarding

Questions viewers might ask

  • What should I do first?
  • Where do I find the related resource?
  • What does this process mean?
  • Can you explain that step again?
  • Who should I contact for help?

Best practices for training & enablement

  • Upload the training guide, SOP, FAQ, or notes that match the video
  • Use suggested questions to reinforce learning objectives
  • Review common questions to improve future training
  • Keep follow-up language helpful, not sales-focused
  • Update sources when processes change
Admin & operations

Operate and improve your recordings

AskReplay is not only a publishing tool. It helps teams learn what viewers ask, where they get stuck, and what content should be improved next.

Review viewer questions
Identify unanswered questions
Update knowledge sources
Improve suggested questions
Review follow-up requests
Refresh outdated content
Monitor engagement
Best practices

Get the most out of every recording

01

Start with one focused recording

Don’t try to cover every topic in one video.

02

Upload content that matches the recording

The best answers come from source materials that directly support the video.

03

Test before publishing

Ask the questions your viewers are most likely to ask.

04

Keep suggested questions short

Use prompts that help viewers start quickly.

05

Review questions regularly

Viewer questions show where your content is working and where it needs improvement.

06

Update sources over time

Keep answers useful by maintaining approved content.

Plans & pricing

Start free. Upgrade when you need more.

Three plans — Free, Pro, and Enterprise. There's no time-limited trial; the Free plan is how you try AskReplay.

Free

$0

Try AskReplay with one interactive recording.

  • 1 published recording
  • 100 viewer sessions / month
  • 50 AI questions / month
  • Public share link
  • Light/Dark theme & brand colors

Pro

Most popular

$79/mo

Everything to run interactive Q&A at scale.

  • 10 published recordings
  • 5,000 viewer sessions / month
  • Playlists & viewer analytics
  • Follow-up capture & embeds
  • Team members and roles

Enterprise

Custom

Everything in Pro, with no usage limits.

  • Unlimited recordings, viewers & AI
  • Unlimited team members
  • Direct onboarding & support
FAQ

Frequently asked questions

What types of videos can I use?

Any recorded video — demos, webinars, trainings, walkthroughs, or onboarding content. Upload a file or paste a hosted URL (YouTube, Vimeo, or a direct link).

What source materials can I upload?

FAQs, documents, talk tracks, notes, product information, or pasted text. Those approved materials become the only source the answers can draw from.

Can I use AskReplay for internal training?

Yes. Training and enablement teams use it to help learners get answers while they watch, with follow-up language kept helpful rather than sales-focused.

Can I use AskReplay for sales demos?

Yes. Turn recorded demos into interactive experiences that answer buyer questions and capture follow-up requests.

Can I embed AskReplay on a website?

Yes. Share a public link or embed it anywhere an iframe is supported — product pages, an LMS, a help center, or an internal portal.

What happens if the answer is not in the approved content?

AskReplay says so and offers a follow-up instead of guessing — answers never come from the open web.

Can viewers request follow-up?

Yes. Viewers can share their details to request help, more information, or next steps, and your team receives the request.

Can I update the video or source content after publishing?

Yes. Update the recording or its sources any time — changes apply immediately to the live experience.

How much does AskReplay cost?

Three plans: Free ($0), Pro ($79/month), and Enterprise (custom). Start free with one interactive recording, then upgrade to Pro for 10 recordings, playlists, analytics, and your team. Enterprise removes the limits entirely.

Is there a free trial?

There is no time-limited trial — the Free plan is how you try AskReplay. Start free with no credit card, then upgrade to Pro whenever you are ready.

What are playlists?

Playlists group several published recordings into one guided path — a course or series viewers browse in order from a single link, with Next/Previous navigation. Each recording keeps its own AI Q&A. Playlists are a Pro feature.

Can I match my brand?

Yes — on any plan you can set a Light or Dark theme and your brand colors for the viewer experience (embed, public links, and preview) from Settings → Branding.

How do I upgrade or cancel?

Upgrade to Pro from the Billing page in your workspace. To cancel, delete your workspace in Settings — that ends the subscription.

How do I request a feature?

Use the “Request a feature” button in your workspace sidebar — it sends your idea straight to our team.

Ready to build your first interactive recording?